Privacy Policy

Effective Date: 9 February 2026

1. Commitment to Privacy

Biddy [ABN: 22 687 071 716] (“us”, “we” or “our”) is committed to safeguarding the privacy of our clients, staff, facilitators, participants, and anyone who visits our website or engages with us on social media.

We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other laws governing how health service providers handle your Personal Information and Sensitive Information.

This Privacy Policy explains how we collect, use, store, and disclose your Personal Information and Sensitive Information. It applies to our website (www.biddymcnamara.com), social media platforms, and the products and services we provide in-person and online.

2. Definitions

  • Personal Information: Information that identifies you or by which your identity can reasonably be determined. Examples include your name, address, email, and phone number. This does not include Sensitive Information.

  • Sensitive Information: Includes information about your racial or ethnic origin, political opinions, membership of political organizations, religious or philosophical beliefs, membership of professional/trade associations, trade unions, sexual orientation or practices, criminal record, or health information.

3. Collection of Your Information

We may collect your Personal Information and Sensitive Information (together, your data) in a variety of ways, including when you:

  • Interact with us electronically or in person

  • Access our website or social media platforms

  • Use our products or services

  • Provide feedback, respond to surveys or promotions, or communicate with us

Your data may include:

  • Contact details (name, phone number, address, email)

  • Payment and billing information

  • Health information, including physical and mental health details

  • Personal and family history

  • Any other information you voluntarily provide

Sensitive Information (including health information) will only be collected with your consent.

We may also receive your data from third parties, such as medical practitioners, hospitals, clinics, lawyers, or family members. Any information received will be handled in accordance with this Privacy Policy.

4. Use of Your Data

Your Personal Information may be used to:

  • Provide and maintain our products and services

  • Process payments and billing

  • Send information, updates, and promotional materials about services and products we believe may be of interest to you

  • Improve our services and better understand your needs

  • Comply with legal obligations or enforce legal rights

We may also use your information for purposes reasonably expected by you, such as obtaining advice from professional advisers or consultants.

5. Disclosure of Your Information

We may disclose your data to:

  • Our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary

  • Third parties as required to deliver services

  • Legal or regulatory authorities if required by law, subpoena, or court order

Sensitive Information, such as health data, will only be shared with medical service providers with your consent or where necessary to provide health services or protect safety.

In the event of a change of control, sale, or transfer of business assets, we may transfer your data to a new owner under confidentiality agreements.

We will not sell, trade, or share your Personal Information with other organizations for marketing purposes without your consent.

6. Security of Your Data

We take reasonable steps to protect your data from misuse, loss, or unauthorized access or disclosure. However, no system is completely secure.

You are responsible for maintaining the confidentiality of any passwords or account information associated with our platforms or services.

While we strive to protect your data, we cannot guarantee 100% security during transmission or storage.

7. Access to Your Information

You may request access to or correction of your Personal Information by contacting us at:
hello@biddymcnamara.com

In certain circumstances, as permitted under the Privacy Act, we may be unable to provide access to specific information.

8. Website Data

We may collect aggregated technical information when you visit our website to improve performance and user experience. This may include device type, browser, pages visited, and time spent on the site.

9. Marketing Communications

We may send you direct marketing emails about products, services, or promotions that we believe may interest you.

You can opt out at any time by following the unsubscribe instructions in these emails. Please allow up to 7 business days for processing. Even if you opt out of promotional emails, we may still send emails regarding your account, services you have requested, or other customer service communications.

We do not provide your personal information to other organizations for marketing purposes. We comply with the Spam Act 2003 (Cth).

10. Complaints

If you have concerns about privacy or the handling of your Personal Information, please contact us at:
hello@biddymcnamara.com

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Changes take effect upon publication on our website.